Information Technology
Simply Innovative.
East Point City Hall
2757 East Point Street
East Point, GA 30344
Hours of Operation
Monday through Friday
8:00 AM to 5:00 PM
Administration Leadership
The Administration Division establishes leadership, vision, mission and objectives for Information Technology (IT). Working in conjunction with the senior leadership team, the IT Director develops a strategic technology plan, establishes a budget and executes initiatives designed to enhance productivity, establish a robust infrastructure, oversee city-wide projects, comply with various regulatory mandates and meet the needs of citizens and businesses.
Infrastructure
Our Infrastructure Division is comprised of a system administrator, network engineer, cybersecurity analyst and GIS coordinator, who together are responsible for ensuring that our infrastructure is stable, secure, scalable and positioned to meet the demands of departments and citizens. We are stabilizing our infrastructure, securitizing our network, installing AI based monitoring tools and installing cloud-based technology. In addition, we are assisting departments with their GIS needs to ensure that they have the most current geospatial data to enhance their business decisions.
Program Management
Our Program Management Division is comprised of a Senior Program Manager who has implemented a Program Management Framework based on PMI Institute guidelines. That framework establishes a project intake process, project methodologies, deliverables, stakeholder management, project ROI and lessons learned. The IT Director is engaged in project management efforts as well.
Service Desk
The Service Desk Division is comprised of technicians that provide technical support for all departments within the City of East Point. Our team of highly experienced technicians provide assistance to East Point employees onsite and remotely with a variety of technical related issues using a state-of-the-art ticketing intake and resolution process. KPIs, metrics and customer surveys are used to identify areas of improvement.
IT is always striving to provide high level leadership, stable and robust infrastructure, program management and technology services to the City of East Point and citizens.
Administration
The Administration Division establishes the vision, mission, and objectives for the City. Working in conjunction with the senior leadership team. The Director develops a strategic technology plan, establishes a budget, and executes initiatives designed to enhance productivity complies with various regulatory mandates and meets the needs of citizens and businesses.
Networking
Our Network Division is compromised of two system administrators who are responsible for installation and maintenance of switches, routers, firewalls, servers, email, VOIP, wireless and mobile communications. Also, under the purview are the print management and LAN/WAN connections citywide.
Service Desk
The Service Desk Division provides technical support for all departments within the City of East Point. Our team of highly experienced technicians provide assistance to East Point employees onsite and remotely with a variety of technical related issues, including hardware, software, email, and printing.,
Administration Leadership
The Administration Division establishes leadership, vision, mission and objectives for Information Technology (IT). Working in conjunction with the senior leadership team, the IT Director develops a strategic technology plan, establishes a budget and executes initiatives designed to enhance productivity, establish a robust infrastructure, oversee city-wide projects, comply with various regulatory mandates and meet the needs of citizens and businesses.
Infrastructure
Our Infrastructure Division is comprised of a system administrator, network engineer, cybersecurity analyst and GIS coordinator, who together are responsible for ensuring that our infrastructure is stable, secure, scalable and positioned to meet the demands of departments and citizens. We are stabilizing our infrastructure, securitizing our network, installing AI based monitoring tools and installing cloud-based technology. In addition, we are assisting departments with their GIS needs to ensure that they have the most current geospatial data to enhance their business decisions.
Program Management
Our Program Management Division is comprised of a Senior Program Manager who has implemented a Program Management Framework based on PMI Institute guidelines. That framework establishes a project intake process, project methodologies, deliverables, stakeholder management, project ROI and lessons learned. The IT Director is engaged in project management efforts as well.
Service Desk
The Service Desk Division is comprised of technicians that provide technical support for all departments within the City of East Point. Our team of highly experienced technicians provide assistance to East Point employees onsite and remotely with a variety of technical related issues using a state-of-the-art ticketing intake and resolution process. KPIs, metrics and customer surveys are used to identify areas of improvement.
IT is always striving to provide high level leadership, stable and robust infrastructure, program management and technology services to the City of East Point and citizens.
IT Direct Reporting Structure
IT Direct Reporting Structure
Contact Us
IT Department
Office
IT Support
(For internal users only)
Don Wellman I
IT Director
Office
IT Support
(For internal users only)
Oliver Brown
IT Operations Manager
Office
Stephen Robinson
Senior Program Manager
Office
Leo Ingram
Technology Support Lead